Mango wood stool
Natural grain finish
Products may vary slightly from one example to the next due to the handmade nature of each item.
Read more at http://www.frenchconnection.com/product/Homeware+Collection+Occasional+Furniture/8X1D3/Tree+Trunk+Side+Table.htm#BSmKo2LRIlrBVYmS.99
This is the first time I've ordered furniture on line and wouldn't do so again. I ordered two of these (obviously to be used as a pair) - one looked similar to the advertised image, but the other was completely different, looking more like a railway sleeper and a completely different colour. I didn't expect them to be identical to the web image, but I did expect to receive a pair that looked at least a little similar to each other - very poor service not to pair them. I wanted to return them as they were not paired and the website had 'Free Returns' plastered across it. Only on reading the VERY small print (on another page) did it become apparent that all furniture is returned at the customer's cost. As these weigh 20kg each it would cost far too much to return them - so very disappointed by being misled and not receiving a pair that could be displayed together.
1 of 1 found this review helpful.
Response from French Connection:By Annette Davies, Customer Service Manager, 19 December 2013
Hello Ms Taylor
Thank you for your comments
I am sorry that you feel we have not been open about our terms and conditions in regards to our home ware.
The Terms and Conditions are clearly stated in the same size text as all other information on our web site and is clear for all customers to see.
I appreciate that the goods you received are not as you expected in the matching and quality and if you do still wish to return them I will as a gesture of good will arrange a courier collection for you.
If you can please advise a contact number I will call you to discuss this further and get this arranged for you
If we can help you with anything else please do not hesitate to contact us